Frequently asked questions
Making A Purchase
Shipping And Handling Charges
An Urgent Order?
Need Help Choosing?
Delivery Schedule
Credit Card Security - Your Peace of Mind
Guarantee of Satisfaction
Contacting Us
Privacy Policy
Returns Policy
Making A Purchase
Making a purchase could not be easier. Just browse our site, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order. That's all there is to it, so enjoy browsing and have fun shopping.
Once you have made a purchase, you will receive a confirmation via email. If there are any queries regarding your order you will be contacted by e-mail so please ensure your e-mail address is typed correctly. If you do not receive an email from us, please contact us.
Shipping And Handling Charges
Our postal charges for any number of purchases are:
UK - £1.50 (Free of Charge for orders over £25)
Europe (standard airmail) - £1.95
Europe Airsure (tracked) - £4.95
Rest of the World (standard airmail) - £2.50
Rest of the World Airsure (tracked) - £5.50
Rest of the World Signed for (requires a signature) - £5.50
An Urgent Order?
If your order is urgent for an additional £3.00, we can send it by Special Delivery which is guaranteed to reach you by 1pm the next working day. Please order by 1 pm to ensure next day delivery. Please note that Royal Mail will require a signature for this delivery. This service is only available within in the United Kingdom. Please call to ensure stock availability and advise if you would like the item delivered to a different address.
Need Help Choosing the Right Gift?
Sometimes it can be difficult to choose exactly the right piece for the person you have in mind. Don't hesitate to contact us for advice. We are happy to help and we can deliver the item gift wrapped direct to the recipient’s address.
Tel. No. 0114 268 7654
Delivery Schedule
All available orders are despatched within 7 days. Monday - Friday UK orders placed before 1 p.m. will usually arrive the next day. Deliveries to Europe take
3-7 working days and the Rest of the World 5-14 working days depending on which service you use.
Credit Card Security – Your Peace of Mind
Security is a major concern. Our systems ensure that your information is totally safe. Our on-line payment facility is provided by PayPal. We know of no documented cases of credit card fraud using our shopping system over the Internet.
We accept Visa, Mastercard and Switch. Payments can be made by phone, fax, post or online. Please note that we also accept cheques but delivery will not take place until the cheque has cleared.
Guarantee of Satisfaction
We will guarantee to always refund or replace faulty items, and exchange goods if you are not entirely satisfied. Please notify us of any returns and ensure the item(s) are received within 28 days of the date of purchase. Your statutory rights are not affected.
If you need to reach us, click HERE to send an email, alternatively, you can call us on:
0114 268 7654 (International +44 114 268 7654)
or write to us at:
128 Murray Road
Sheffield
S11 7GH
United Kingdom
Privacy Policy
Dreamcatcher Trading Post protects your privacy and does not disclose customers' information to third parties.
Returns Policy
Please mark clearly on your invoice which item you are returning, and post it to us, along with the returned goods. If you would like to exchange the returned item, please note your new selection on the returned invoice.
Returned items should be in the same condition as they were despatched.
Please Note: If you paid for your order by credit card, we will credit the amount of the returned goods to your card.
PAYMENT will be taken from and refunded to your Credit Card at today's exchange rate. All prices are displayed in UK pounds sterling.
Please note we do not cover carriage costs for returns. However, if you received a faulty item we will naturally reimburse you fully.
All costs (including Insurance Charges and Customs Duty) are the responsibility of the customer.
Dreamcatcher Trading Post is the trading name of Also Known As Ltd
Company Number
5379513